Last updated: October 11, 2026

This Privacy Policy explains how López & James collects, uses, stores and protects the personal data of clients, prospects, website visitors and other individuals who interact with us, in accordance with Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and other applicable regulations.

1. Data controller

• Name: López & James
• Address: Cra. 15 No. 93A – 84, Of. 509, Bogotá, Colombia
• Email: contact@lopezjames.com
• Phone: +57 (601) 749 8261

2. Personal data we collect

We collect the data you provide voluntarily through our contact forms, by email, by phone or in meetings, such as: first and last name, business email, phone number, company, job title, country, company size, the services you are interested in and the information included in your message. We also collect technical browsing data through cookies and analytics tools (for example, IP address, device, browser and pages visited).

We do not request sensitive data through this website. If sensitive data is required to provide a specific service, we will request your express authorization separately, and you will not be obliged to provide it.

3. Purposes of processing

• Responding to your requests, inquiries and consultations.
• Preparing proposals and providing the professional services you hire.
• Managing the commercial and contractual relationship with clients and suppliers.
• Sending LATAM business insights, news and invitations, only if you have authorized it. You can unsubscribe at any time.
• Measuring and improving the performance of our website.
• Complying with legal, tax, accounting and regulatory obligations.

4. Your rights as data subject

In accordance with Article 8 of Law 1581 of 2012, you have the right to:

• Know, update and rectify your personal data.
• Request proof of the authorization you granted.
• Be informed about how your data has been used.
• Revoke the authorization and/or request the deletion of your data when there is no legal or contractual duty to keep it.
• Access your data free of charge.
• File complaints with the Superintendence of Industry and Commerce (SIC) after exhausting the procedure with us.

5. How to exercise your rights

Send your request to contact@lopezjames.com with your full name, a description of your request, your contact details and any supporting documents. Queries will be answered within a maximum of ten (10) business days, and claims within a maximum of fifteen (15) business days from the day after receipt, extendable under the terms of the law.

6. International transfer and transmission

Because we operate from Bogotá, Miami and London and use cloud technology providers, your data may be transferred or transmitted to other countries. In all cases we require adequate levels of protection and process your data only for the purposes described in this policy.

7. Cookies and analytics

Our website uses cookies and analytics tools, such as Google Tag Manager and Google Analytics, to understand how the site is used and improve your experience. You can configure or block cookies in your browser settings; some features of the site may not work correctly if you do so.

8. Security and retention

We apply technical, human and administrative measures to protect your data against unauthorized access, loss or alteration. We keep your data only for as long as necessary to fulfil the purposes described above and to comply with our legal obligations.

9. Changes to this policy

We may update this policy. Any substantial change will be published on this page with its new update date.